I know that many people couldn’t make it to the last day of the summer, and indeed the last day before the catering team started their new jobs, so I thought I would write a little note and include some of the things I said.
Prior to the few words I had to sat we got an interesting insight from Sam…
“would you rather run a marathon flat out wearing wooden clogs (no stopping) or cycle it with no seat”
Thanks for that Sam…I would go for the clogs…the lack of bike seat does not really appeal to me. ;op
This is basically what I said, without any ad-lib… and with some things that I wanted to say but didn’t…
Hi everyone, thanks for coming along today for what is the last day of New Hall summer vacation.
I’m really impressed with the hard work that everyone has put in and even more impressed that we have managed to do so well considering what is going on with the staffing restructure and the refurbishment at New Hall.
I honestly think this has been our best vacation since I have been here, and we can use all the collected customer feedback as a benchmark and testimonial to your hard work.
We managed to double the amount of customer feedback we received this year compared to last year… and that is all down to everyone who worked here during the summer. Thanks to Lynsey for facilitating all the feedback throughout the summer.
You may also be aware the we received an excellent tourist board report and mystery shopper report. There were name drops in that report; Kudos to Fiona and Emily in the bar… and to everyone else for ensuring we satisfied the inspection…by far the best report we have received in the time I have been at New Hall. The excellent Mystery Shopper report is something that we can take great pride in, as it is very critical towards our customer service…WELL DONE!! I’m really happy with the reports we have received.
TripAdvisor has also been successful this year. The idea was to try and push it an see what happens. We never had a target but we did managed to increase our comments on TA from 9 to 22. Apart from one comment the rest are fantastic and can also be used as a testimonial for your hard work…don’t forget that these reports reflect all our hard work and can be used as references later in your career. Again, there have been a few name drops; kudos to Emma, Isi and Jo for delivering an excellent reception service at New Hall, which is a crucial part of running a hotel.
Congratulations to everyone for your achievements, hard work and success at providing a 3 star hotel service.
I would like to say an extra thanks to the staff who were relocated to New Hall for the summer who fitted in very well at New Hall, especially considering the restructuring and emotional times we have been through in the last 6 months. Everyone has coped very well and we still managed to deliver an excellent customer service. The University are very lucky to have such dedicated people.
Not only is this the last day of summer vacation trading, but it is also the last day for the majority of the New Hall catering team who are now going to be working in other areas throughout Residential and Business Services. 6 months ago I don’t think anyone could have predicted that this would happen to the team at New Hall. It is a sad and emotional time for everyone; the team have been together for a great number of years.
I wish you all the best for the future and good luck in your new positions.
A st and out moment for the summer is when we went paintballing! I think everyone had a great time, I know I did!
Employee of the summer award
Thanks to Joanna for pulling this together and facilitating the whole process.
Over 30 people voted for their employee the year resulting in around 100 votes.
I know we all work as a team and there are mixed feelings about this type of reward scheme, but i think it is nice for the team to vote for who they think is the employee that st ands out from the rest.
…Keeps everything running smoothly
…Inspires everyone to work hard
…Always helpful to everyone who asks
…Always gives her best
…Works her socks off
…Puts 150% in
…Keeps everyone motivated
Dionne Henderson was presented with a bottle of Champagne and a cinema voucher (which I now have). 14 votes, which means that almost 50% of the staff who voted put DIONNE forward as their employee of the year.
Jane is really sorry that she cannot be here today and she sends her regards to everyone and wishes everyone the best for the future.
I will also be leaving in a few weeks time and I’m not entirely sure who will be your manager from now on. My last working day will be 30th September and this may be my last opportunity to wish everyone good luck for the future.
I have largely enjoyed my time with the University and I feel that we made some effective changes in my time. I really appreciate the support that all the staff have given me over the years and I have really enjoyed working with everyone. I will definitely miss everyone that I work with.
All the best to everyone, and good luck for the future.
Also, if you never need any support I’m just a phone call away.
Twitter – @chrismarr101