Everyone wins when you empower your team

Every time a team member asks a question about how to do something, show them how to solve it themselves, then next time they can just get on with it. It saves you time and it means that things happen a lot quicker…WIN | WIN.

Apply this to a customer service department and it will result in decisions being made immediately by front line staff; the customer gets an immediate response because the team do not have to check with a manager before making a decision.

Creating a Winning Team

As a manager and leader you really want your team to be empowered to make their own decisions, but that does not happen overnight. One of the first things that has to be done is to sit down with the …