Customer Service – Faith Restored?

I’m sitting in Starbucks in Dunfermline reflecting on my day of shopping so far, and thinking about all the things I want to get done later today. I picked up on one thing today that really restored my faith in customer service.


Collecting and Making use of Customer Feedback – Tips

As you probably know, there are many different techniques that can be employed to collect customer feedback.

Ideally you want to collect constructive feedback that you can use to improve and develop your products and/or services.

There are several benefits for constructing and implementing a feedback system for your business, including: –

  • Your customers know that you are prepared to listen to them;
  • You can improve and tailor your service to the needs of your customers;
  • You can strengthen your relationship with your customers;
  • Your team know what decisions are being made; customer feedback can be used to strengthen your business decisions.

Dealing with negative feedback online

A main concern for many business people who are thinking about representing their business online and on social media platforms is being able to deal with negative feedback effectively.

I have dealt with negative feedback online before in various circumstances. However, had I not created a solid platform for encouraging feedback then I may never have found out about the negative feedback, let alone having the opportunity to do anything about it!

There are many advantages linked to receiving negative feedback…most of all it makes you aware of how you can improve your services.