“If you don’t know what your time is worth, you can’t expect the world to know either.”

Every time I go through this exercise with people it completely changes their perspective on what they do with their time. Understanding the true VALUE of your time will literally change your life!

This is a simple exercise but the value it adds is incredible.

As you probably know, there are many different techniques that can be employed to collect customer feedback.

Ideally you want to collect constructive feedback that you can use to improve and develop your products and/or services.

There are several benefits for constructing and implementing a feedback system for your business, including: -

• Your customers know that you are prepared to listen to them;
• You can improve and tailor your service to the needs of your customers;
• You can strengthen your relationship with your customers;
• Your team know what decisions are being made; customer feedback can be used to strengthen your business decisions.

Recently I have been asked to write a few references, mostly in the capacity as an employer.

Writing a reference is not all that difficult and to make it a little easier I have put together some of my thoughts and tips for writing an employment reference.

Language used:

• ‘The applicant’ is the person that you are providing a reference for
• ‘The employer’ is the person that has asked you for a reference for a new post

I use Dropbox for absolutely everything, it’s a really great tool…and it’s free! I don’t carry any portable media with me any more!

“Dropbox is a free service that lets you bring all your photos, docs, and videos anywhere. This means that any file you save to your Dropbox will automatically save to all your computers, phones and even the Dropbox website. Dropbox also makes it super easy to share with others, whether you’re a student or professional, parent or grandparent. Even if you accidentally spill a latte on your laptop, have no fear! You can relax knowing that Dropbox always has you covered, and none of your stuff will ever be lost.”

You get 2GB for free but you can quickly increase your memory by recommending people (8GB maximum through recommendations).

I work in and manage a direct customer services environment. It is important to me that I know what is going on.  The only way I can really know is by walking around and connecting with people in the team. If you are a manager or team leader, make time in your day to walk [...]